Shipping Policy
Shipping Policy
Thank you for choosing Princippeza Skincare! We strive to provide you with the best products and service possible. Here is our shipping policy:
Processing Time:
• Orders are processed within 1-3 business days. You will receive an email confirmation once your order has been shipped.
Shipping Methods:
• We offer a range of shipping options, including standard, expedited, and express delivery. Shipping costs are calculated at checkout based on the delivery method and destination.
Domestic Shipping:
• Standard shipping typically takes 3-7 business days.
• Expedited shipping typically takes 2-3 business days.
• Express shipping typically takes 1-2 business days.
International Shipping:
• We do offer international shipping. Delivery times vary depending on the destination, and customers are responsible for any customs fees, taxes, or additional charges imposed by their country.
Order Tracking:
• Once your order is shipped, you will receive a tracking number to monitor the progress of your shipment.
Shipping Delays:
• While we do our best to ensure timely delivery, please note that delays can occur due to weather, holidays, or other unforeseen circumstances. We appreciate your understanding and patience.
Lost or Damaged Packages:
• If your order arrives damaged or is lost during shipping, please contact us at customer support Princippezaskincare@gmail.com within 7 days of receiving the package. We will work to resolve the issue as quickly as possible.
Return Policy
We want you to be completely satisfied with your Princippeza Skincare products. If for any reason you are not happy with your purchase, we offer the following return policy:
Returns:
• We accept returns within 30 days of your purchase date.
• To be eligible for a return, items must be unused, unopened and in their original packaging, and in resalable condition.
• To initiate a return, please contact our customer service team at Princippezaskincare@gmail.com with your order number and reason for return. We will provide you with return instructions.
Refunds:
• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, a credit will be applied to your original method of payment within 7-10 business days.
• Please note that original shipping fees are non-refundable.
Exchanges:
• If you receive a product that is defective or damaged, we will gladly send you a replacement at no additional charge. Please contact us within 7 days of receiving the product with details of the issue.
Non-Returnable Items:
• Due to the nature of our products, certain items such as opened skincare products or gift cards cannot be returned.
Sale Items:
• Only regular-priced items are eligible for a refund or exchange. Sale items cannot be refunded.
Privacy Policy
Princippeza Skincare values your privacy and is committed to protecting your personal information. Here is how we handle your data:
Information We Collect:
• When you make a purchase or interact with our website, we may collect personal information such as your name, email address, shipping address, billing address, and payment information.
• We may also collect non-personally identifiable information such as IP addresses, browser type, and device information to improve your shopping experience and website functionality.
How We Use Your Information:
• To process and fulfill your orders.
• To communicate with you about your orders, updates, and promotions.
• To improve our website, products, and services.
• To personalize your shopping experience and provide you with tailored recommendations
.
How We Protect Your Information:
• We use secure encryption technology (SSL) to protect your personal and payment information during transmission.
• We implement appropriate security measures to prevent unauthorized access, alteration, or destruction of your personal data.
Third-Party Sharing:
• We do not sell, rent, or trade your personal information to third parties.
• We may share your information with trusted service providers (such as payment processors and shipping partners) solely to complete your transaction and ensure delivery of your order.
• We may also share information when required by law or to protect our legal rights.
Cookies:
• We use cookies to enhance your browsing experience, personalize content, and analyze site traffic. You can modify your browser settings to disable cookies, but this may affect your experience on our website.
Your Rights:
• You have the right to access, update, or delete your personal information at any time. If you would like to exercise this right, please contact us at Princippezaskincare@gmail.com
Changes to This Privacy Policy:
• We reserve the right to update this Privacy Policy at any time. If we make any material changes, we will notify you by posting an updated policy on this page.